How do we Communicate?

Communication is done by e-mail, phone, fax, regular mail.  Files are exchanged via e-mail as attachments. Completed work is e-mailed or sent via overnight courier using diskettes.

Terms - Fee Options

EBSS Business Services provides several fee options to choose from depending on  your budget, individual business needs and the particular project. All fees are agreed upon before work commences.

Option 1 (a basic hourly rate):
This will suit clients who need only a few hours per month. A one-hour minimum is required. Time sheets will be supplied with each invoice on a weekly basis.

Option 2 (a monthly or annual retainer package):
A Monthly or Annual Retainer package for clients requiring support on a regular basis for a certain number of hours per month or year, regardless of the services you require.

Invoices are issued at the end of each month for the following month and payment is required in advance at the beginning of each month.  Additional hours are charged at a discounted rate. Hours are not carried forward to the next month.

Option 3 (a project rate):
A Project Rate, which is based on your project's specific requirements. You will be supplied with an estimate, which is subject to amendment if your requirements change. A 50% down payment is required and an invoice for the balance due will be submitted with the completed work and payment is due upon receipt.

Option 4 (a daily rate):
A daily rate for a complete eight-hour period

Let us know your special requirements and we can both decide on the best option for you.